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Having Difficult Conversations

  • The Chicago School of Professional Psychology 325 North Wells Street Chicago, IL, 60654 United States (map)

All of us have to face difficult conversations from time to time, whether that’s with customers, colleagues, managers, or in our personal lives. This workshop aims to empower you to be more assertive and provide you with the confidence to handle these challenging situations more effectively.

In this interactive session, our expert speakers will teach practical skills to help you approach, structure, and handle difficult conversations more effectively.

About the speakers:

Dr. Ja-Quel April West, MBA, PhD | Professor and Strategic Organizational Leader

Dr. Ja-Quel April West is a strategic organizational leader with over 15 years of experience in business management and administration, having harnessed talents in Human Resource Management, as well as being Founder/CEO of iLEAD BSTEM, and acting as a Professor at both The Chicago School of Professional Psychology and Taft School District 90. 

Dr. West is a proven business leader and instructor, with the ability to coach and develop teams and students to optimal success. She is a dedicated and ethical professional who encourages proactive communication, and who is respectful, empathic, and fosters trust.

Colleen O’Brien, LCPC, CPBA | Consultant, Coach, and Mediator

Colleen is a mental health clinician with 10 years of experience working with people from various cultural and socio-economic backgrounds. She also works as a consultant, specializing in Interpersonal Dynamics.

Colleen believes that while conflict is inevitable, we typically do not learn the skills needed to effectively navigate these conversations, putting us at a disadvantage in interpersonally challenging situations. She will provide participants with the opportunity to learn tools and practical steps that can assist in developing these necessary skills.

The funds we raise from this workshop go towards our Ready Set Girls Academy program for girls in underserved areas of Chicago, and our Giving Back programs in the community. 

This event is free for IHSF volunteers and members; membership is checked at the door. Members and volunteers, keep an eye on your emails for the promo code. Not a member, but want to become one? We think you should join us too. 

This program is made possible in part by a grant from Illinois Humanities, the National Endowment for the Humanities, and the Illinois General Assembly.

Earlier Event: November 22
Giving Back on Thanksgiving Day
Later Event: December 10
Volunteer Open House